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Shipping & Returns

Returns & Exchanges

Returns

We want you to be happy with your order! However, embroidered items can only be returned if the item is defective. In such cases, we will replace the item at no cost. If you have any problems with products, you must notify us within 5 days of receipt of the order.

Garments that are embroidered cannot be returned for size issues.

 

Cancelations

If you wish to cancel your order please call us at 636-343-5309 as quickly as possible and definitely within 24 hours of placing the order. If embroidery has already been started then we regret that we will not be able to accept the cancellation.

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Shipping

We ship via USPS and UPS. You can select between the choices at checkout. Most of the time USPS is the least expensive and fastest option. If you live in the St. Louis, Missouri area and belong to one of the many swing dance clubs we will deliver to the club at one of their regular dances. Just select the local delivery option at checkout.

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Where we ship

We ship to addresses within the 50 states of the US.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. Since your garments or items are being personalized specifically for you it will take a day or two longer than those same items non-personalized. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:

USPS and UPS Domestic: Ground - Your order will usually leave our facility within 6-10* days of when your order is placed. Both USPS and UPS picks up from our facility at the end of the day during the week, so the following day (M-F) is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 63026

3 Day Select- Your order will usually leave our facility within 4-7* days of when your order is placed. UPS picks up from our facility at the end of the day during the week, so the following day (M-F) is considered shipping day number one. Your order will generally arrive on your doorstep in three or four days depending on your distance from St. Louis, Missouri, starting with shipping day number one.

2nd Day Air- Your order will usually leave our facility within 4-6* days of when your order is placed. UPS picks up from our facility at the end of the day during the week, so the following day (M-F) is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one. Please add a note to the order at checkout that you need a rush on the order.

IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

Pleae note that we are not responsible for the performance of UPS or USPS. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with USPS or UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

*Customers needing to have their logo or artwork digitized for the first time will need to add 2 days (M-F) to the estimated shipping time.

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